In-Network Insurances I Billing Procedure I Billing FAQ
Billing Procedure:
As a courtesy to our patients, Your Personal Best will:
- call on your insurance benefits prior to your first appointment
- file primary care insurance claims in a timely manner on your behalf
Calling on Benefits:
Once the Patient Care Coordinator receives your insurance information, the billing department will personally call the insurance company to verify your physical therapy benefits. Then, we will call you to explain your benefits in a clear manner.
Verification of benefits by Your Personal Best PT does NOT guarantee payment by your insurance company. We strongly advise you to also call and confirm your benefits.
For patients filing under workers compensation and auto accidents, we will request your health insurance information up front in case the previous insurance reaches its maximum or denies claims. We do not file secondary insurance unless Medicare is your primary.
Filing Insurance Claims:
Insurance claims are filed on a daily basis. In most cases, your insurance will return an EOB (Explanation of Benefits) within 2 to 4 weeks describing settlement of claim and adjustments or write-offs.
Patient Responsibility:
Once we are through filing with your insurance, the remaining balance will transfer to the patient responsibility and you will be mailed a statement.
Copays are due at the scheduled time of the appointment. Patients working towards a deductible or coinsurance will be encouraged to pay incremental payments each visit.
Further Questions:
Please view "Billing FAQ's" for more helpful information. Also, please call or email us for any further questions.
